Privacy Policy

(hereinafter referred to as “ALWAYS-EMOTION”) pays strict attention to the handling of customers’ personal information and promotes the protection of privacy.

1.Basic Policy on Personal Information Protection

1) In conducting our business activities, we will collect, use, and provide personal information in an appropriate manner, taking into consideration the nature and scale of our business.

2) We will comply with laws, regulations, and other norms related to personal information.

3) We will continuously improve our compliance program.

2.Acquisition of Personal Information

ALWAYS-EMOTION will notify you or explain the purpose of use of your personal information in advance when acquiring it.

3.Use of Personal Information

When we ask customers to provide us with their personal information, we will clearly state in advance the purpose for which the information will be used, and use it only within the scope of that purpose. If it becomes necessary to use a customer’s personal information for purposes other than those stated in advance, we will notify the customer to that effect and obtain the customer’s consent before using the information. The purposes of use of personal information held by ALWAYS-EMS are as follows

(1) ALWAYS-EMOTION may use customers’ personal information lawfully obtained for the following purposes.

To inform you about ALWAYS-EMOTION’s products and services.
To deliver ALWAYS-EMOTION products and product samples
To conduct surveys regarding ALWAYS-EMOTION’s products and services
To respond to inquiries, opinions, suggestions, etc. from customers
To respond to subsequent inquiries from customers who have made inquiries, opinions, offers, etc.
To conduct questionnaires regarding our response to inquiries, opinions, offers, etc.
To introduce products and services that have been improved based on customer opinions.

(2) ALWAYS-EMOTION will not use personal information lawfully obtained from customers beyond the scope of the purpose of use without the consent of the customer.

4.Protection and Management of Personal Information

1) ALWAYS-EMOTION strictly manages personal information received from customers. ALWAYS-EMOTION takes necessary and appropriate security measures to protect personal information received from customers from loss, destruction, unauthorized disclosure to outside parties, alteration, and unauthorized access. ALWAYS-EMOTION will not provide personal information received from customers to third parties without prior consent, except in the cases described in (1) through (3) below.
(1) When disclosure or provision of personal information is required by law
(2) When it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and obtaining the customer’s consent is likely to impede the execution of such affairs.
(iii) Cases in which the provision of personal information to third parties is to be stopped in accordance with the Personal Information Protection Law upon the customer’s request.

5.Review of Privacy Policy

ALWAYS-EMOTION will continuously review and improve the content of its privacy policy as appropriate. Please note that the contents of this policy will be changed in such cases.

6.Inquiries about personal information

For inquiries regarding the disclosure, correction, or deletion of your personal information, please contact us using the Inquiry Form.

7.Other Matters

Access log information may be collected in order to provide better service. Please understand this beforehand. The purpose of obtaining access log information is not to identify your personal information. 2.

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